ITIL® v3 Planning, Protection and Optimization (PPO) Full Certification Online Learning incl. Study Bo 1111669
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ITIL® v3 Planning, Protection and Optimization (PPO) Full Certification Online Learning incl. Study Bo Publisher's Description
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.
?The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.?
On-demand eLearning: Don`t pay over $ 3,000.00 for a 5 day class room based course ? you`re out of touch with your work for 5 days and including the course fee: the costs are insurmountable ? take the online learning option instead and study at your own pace.
Course Description:
In this course, you learn how to plan, implement and optimize the Planning, Protection and Optimization processes and gain the skills required to take the ITIL Planning, Protection and Optimization Certification Exam.
This course is designed using an engaging, interactive and flexible
online approach to learning the core disciplines of the ITIL best
practice and positions the student to successfully complete the
associated exam: the APMG/EXIN Intermediate Level Certificate
Planning, Protection and Optimization
.
Learning Objectives: At the end of this course, the learner will gain competencies in:
- Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle
- Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions
- Measure the success of Planning, Protection and Optimization by applying key metrics
- Utilize capacity and availability management to realize successful Service Design
- Ensure that services are fit-for-purpose and fit-for-use
- Identify and mitigating risks
- Apply Continual Service Improvement
Audience: The PPO course will be of interest to:
- Individuals who have their ITIL v3 Foundation Certificate (or the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.
- IT professionals involved in IT Service Management implementation and improvement programs. A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.
Benefits:
By developing participants` knowledge regarding the ITIL framework it will enable:
- The establishment of a common language between the business and IT.
- Readiness for Release, Control and Validation implementation and maintenance
- Consistency in support of IT Services.
- Staff better understand their role within the entire Service Lifecycle
Pre-requisites:
ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate.
Delivery:
The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination.
This program is an eLearning Program.
Program Materials
- Access to presentation with trainer audio
- The Art of Service Release, Control and Validation Book
- Exercises + Answers (where applicable)
- Mock Exam questions
About the Examination and Certification:
- Completion of the PPO Capability course from an Accredited Training Provider (The Art of Service) is required to sit the exam.
- It is recommended that students should complete at least 12 hours of personal study by reviewing the syllabus and the PPO book in preparation for the examination.
- The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
- Exam duration is a maximum 90 minutes (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
- Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
- Pass score is 28/40 or 70%
Course Outline
Introduction and Overview
Core Planning, Protection and Optimization Processes:
Capacity Management
Availability Management
IT Service Continuity Management (ITSC)
Information Security Management
Demand Management
Risk Management
Roles and Responsibilities
Technology and Implementation Considerations
Common Service Activities
Continual Service Improvement
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